FAQS
Frequently Asked Questions
What products does Kelvro offer?
Kelvro offers insulated coffee tumblers with lids and reusable straws, designed to help keep beverages at the desired temperature while providing convenience for daily use.
Are your tumblers suitable for hot and cold drinks?
Yes. Our insulated tumblers are designed for both hot and cold beverages, making them suitable for coffee, tea, water, iced drinks, and more.
Are the tumblers leak-resistant?
Our tumblers are designed with secure lids to help reduce spills during everyday use. For the best experience, always ensure the lid is properly closed before carrying.
Are the tumblers reusable?
Yes. Kelvro tumblers are reusable and designed for everyday use, helping reduce the need for disposable cups.
Can I use the tumbler while traveling?
Yes. Our tumblers are designed for commuting, road trips, office use, fitness activities, and everyday travel.
How should I clean my tumbler?
We recommend washing your tumbler with warm water and mild dish soap after each use. Always follow the care instructions included with your product.
Do you offer free shipping?
Yes. We provide free shipping on eligible orders within the United States.
What is your return policy?
We offer a 30-day return policy for eligible items. Products must be returned unused and in their original condition with all original packaging.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number so you can monitor your delivery.
How can I contact customer support?
If you have any questions about your order or our products, please contact our customer support team through our Contact page or by email. We aim to respond to all inquiries as quickly as possible.
Business Information
- Kelvro
- Monday – Friday
- 9:00 AM – 5:00 PM (ET)
- +1 (000) 000-000
- support@kelvro.store